In my office we have an issue that I am not sure the policy on. We have a lot of patients that we send several statements to with no reply, then of coarse we transfer them to collections and once there either the pt calls them with the insurance information or somehow they come across it. Then we bill the insurance company and they deny for timely filing. Now since we have sent the pt several statements and went through all the correct steps would these bills be pt responsibility since they neglected to give their insurance information while receiving these statements or would we have to write it off for timely? I am just a little confused because to me its a failure on the pt's behalf and should be theirs but i am not sure and does this differ for commercial ins compared to medicare and medicaid. PLEASE HELP
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