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Thread: screening colonoscopy with symptoms

  1. #11
    Join Date
    Apr 2007
    East Valley, Tempe AZ


    AAPC: Back to School
    Speaking of the insurance telling the patient that something was coded wrong. Hopefully the patient got the reps name. I would then call my provider rep and tell them that the patient reps are telling the patient to ask my provider to commit fraud so the patient does not have to bear financial responsibilty. I know it isn't easy for the patients to understand but why can't the rep say, the claim has been processed according to your contract and just leave it at that.

  2. #12


    Exactly Lora! The insurance reps make it sound like we don't know what we're doing and that has the patient questioning our competence.


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