4773 Ocala Drive, Parma, OH 44134 • 440.845.6356 • pmto@sbcglobal.net


11/2003-Present MTOclean – Cuyahoga County
Small Business Owner (part time)
 Oversee the performance of residential-commercial cleaning company

10/2000 – 7/2003 Credentialing Corporation of America Rocky River, OH
Operations Manager
 Operational management of staff performing Primary Source Verification
 Preparation and participation in NCQA survey that resulted in accreditation with commendations
 Program manager for HEDIS studies with third party payers.
 Developed and implemented program for productivity measurement
 Policy and procedure review and development
 Attendance and participation IN HMO/PPO/TPA credentialing committee

9/1996 – 9/2000 American HomePatient Twinsburg, OH
General Manager
 Multi-site management to include clinical, administrative and sales departments
 Management of customer service and billing department
 Prepared annual budget and administered monthly P&L achieving above standard performance for budget goals and objectives
 Program manager for department audits to insure compliance with company policy and procedure. Managed participation in successful JCAHO surveys
 Compliance with all government agencies to include FDA, DOT and Medicare/Medicaid

2/1991 – 9/1996 Apria Healthcare (Homedco) Cleveland/Columbus,OH
Region Manager
 Multi-site management of clinical, administrative and sales departments, to include centralized CSR and billing department
 Region responsibility for budget preparation and P&L performance achieving above standard performance
 Program manager for Manager-in-Training to include Area Manager and Branch Manager

Certificate of Completion - American Academy of Professional Coders
• CPC-A (February 5, 2011)
BS Degree Healthcare Administration – Dyke College
AS Degree Respiratory Care Technology – Cuyahoga Community College
• Registered Respiratory Therapist (RRT)
References are available on request.