Kristi Watson
6355 Birch Lane Apt 103
Nampa, ID 83687

I have my Medical Billing and Coding certificate from Carrington College
I hold my CPC certification through the AAPC
Seven years of award winning customer service
Able to interpret medical terminology
Ability to safeguard privacy in accordance with HIPPA regulations
Functional knowledge of insurance, ICD-9 and CPT coding
Ability to type 52 wpm, and ten key 250 ksm
Externship of 180 hours completed at St Alphonsus Women's Health with experience in medical records, front office and billing.

1. Coding Assistant, Idaho Emergency Physicians, Boise ID 2010- 2011
Compile and distribute medical records with minimal errors
Usage of a cross check system to minimize errors
Compiling addendums to the doctors to ensure timely billing

2. Technical Specialist/iPhone Team Lead, Teleperformance, Boise, ID 2008-2009
Resolving technical issues with clients for the iPhone
Leading team meetings and documenting team performance
Strengthening client/company relationships through excellent customer service

3. Phone Banker, Wells Fargo Bank, Boise, ID 2007-2008
Assisting clients with all banking needs through phone contact
Matching clients with services that would benefit them
Monitoring my performance to match the needs of my employer

4. Customer Care Specialist, DirecTV, Boise, ID 2004-2007
Assisting clients with entertainment needs
Mentoring new employees as they transitioned from training
Enforcing company policies for fraud and retention purposes

5. Document Control Specialist, Blue Cross of Idaho, Meridian, ID 2005-2006
Updating coordination of benefits information
Ensuring that mail arrived to clients in a timely fashion
Entering new clients into the database