Kristi Watson
6355 Birch Lane Apt 103
Nampa, ID 83687

• I have my Medical Billing and Coding certificate from Carrington College
• I hold my CPC certification through the AAPC
• Seven years of award winning customer service
• Able to interpret medical terminology
• Ability to safeguard privacy in accordance with HIPPA regulations
• Functional knowledge of insurance, ICD-9 and CPT coding
• Ability to type 52 wpm, and ten key 250 ksm
• Externship of 180 hours completed at St Alphonsus Women’s Health with experience in medical records, front office and billing.

1. Coding Assistant, Idaho Emergency Physicians, Boise ID 2010- 2011
• Compile and distribute medical records with minimal errors
• Usage of a cross check system to minimize errors
• Compiling addendums to the doctors to ensure timely billing

2. Technical Specialist/iPhone Team Lead, Teleperformance, Boise, ID 2008-2009
• Resolving technical issues with clients for the iPhone
• Leading team meetings and documenting team performance
• Strengthening client/company relationships through excellent customer service

3. Phone Banker, Wells Fargo Bank, Boise, ID 2007-2008
• Assisting clients with all banking needs through phone contact
• Matching clients with services that would benefit them
• Monitoring my performance to match the needs of my employer

4. Customer Care Specialist, DirecTV, Boise, ID 2004-2007
• Assisting clients with entertainment needs
• Mentoring new employees as they transitioned from training
• Enforcing company policies for fraud and retention purposes

5. Document Control Specialist, Blue Cross of Idaho, Meridian, ID 2005-2006
• Updating coordination of benefits information
• Ensuring that mail arrived to clients in a timely fashion
• Entering new clients into the database