If the provider documents the exact situation where the patient was unable or would not cooperate with the exam, then yes, you can count those bullets. The documentation has to be very clear, and obvious to an auditor the reasons why it was defered or difficult to collect information. This should not become a common thing for your provider though. Situations like these are few and far between. We want to be paid for our time, and if only a few elements in the ROS or Exam was captured, then that is all that should be reimbursed.
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