I am a Coding Compliance Coordinator. At times I also have these issues with my physicians. Although there is no mandated time frame for completing or signing off physician notes, I do tell my physicians that the notes need to be completed and signed within 72 hours.
Compliance plans to my understanding are not mandated but will be soon. You are thinking in the right direction towards compliance.
What these physicians do not understand is that this is not only a compliance liability it is also a patient liablility. When notes are not signed, they are not valid. The medical record is a legal document.
What if say the OIG or ZPIC decided to pull patient records, the charges the physicians bill for would be considered fraudulant because there is no records to support the visit much less the charges billed.
If I were you, I would keep dates, times and who you spoke to regarding this compliance issue. If this company is not willing to cover their hineys and least you will be able to.
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