Susan L Garland
Elkridge, MD

American Career Institute - Columbia, MD Medical Billing & Coding Certificate Program Nov 2010 - Present
classes include Pathophysiology, Medical Terminology, CPT, ICD-9
American Association Professional Coders - Member 2011, scheduled to take CPC exam Nov 2011
High School - Paint Branch High School Burtonsville, Maryland
Office of Personnel Management - Received Favorable Decision Background Security Investigation - Valid 7/2009 to present

TELESIS Corporation April 2009 – Present
Government Contractor – Records Management Specialist assignment HRSA Rockville, MD
- Completing annual inventory list of all files under the Telesis contract
- Responding to client needs in a professional, timely manor
- Researching information using the BMISS internet database
- Sorting, and filing incoming documents for the 22,000 files in the BCRS File Room
- Maintaining accurate records and logs of files signed in & out of the BCRS File Room by HRSA employees
- Archiving completed files to the Federal Records Center

Carday Associates, Inc. 2008 - 2009
Executive Secretary
- General office duties such as greeted clients, scanned, emailed, faxed, answered phones
- Prepared correspondence from executives to clients using Microsoft Applications
- Mass mailings of meeting notices and updates to clients
- Prepared documents for meetings and presentations using Canon Imageware software
- Placed catering orders, made hotel reservations
- Prepared Annual Reports
- Maintained the executive file room

Chevy Chase Bank 1997 - 2008
Operations Systems Support Dept. Admin Assistant II- December 2006 to March 2008
- Completed invoices and submitted them to accounts payable for employee reimbursement
- Assisted Department VP in day to day operation of the department
- Scheduled department meetings using Microsoft Outlook
- Ordered office supplies
- Organized department functions and luncheons
Residential Appraisal Department Admin Assistant - August 1997 to December 2006
- Processed and submitted appraisal invoices to accounts payable
- Reconciled staff appraisers commission earnings each month
- Assigned appraisal orders to vendors
- Tracked appraisals using a Windows database, special attention to details such as turnaround time and settlement date
- Contacted customers and scheduled appointments
- Resolved status inquiries from clients, vendors and customers
- Worked in a fast pace, high volume environment
- Data entry completed with programs such as Day One, Word Perfect, and Microsoft Applications
- Researched subject and comparable properties using programs such as MRIS/Matrix