For COB, if you are contracted with either insurance you are obligated to write off something. How much of a write off depends on the situation.
If you are contracted either plan, you must take contractual write offs, but you can limit it to which one is the highest. Take the write off on the primary and when the secondary comes in, compare it to the primary plan. If the secondary has a greater write off, then add the difference to what you took on the primary plan. If the secondary write off is less than the primary, then you do not have to change what has already been written off. Between two insurances with payments and write offs, you should not end up with a credit on the account.
If you are not contracted with one plan or the other, you are not obligated to take write offs on the non-contracted plan, but you must always consider contractual write offs for plans you are contracted with, no matter if they are the primary or secondary plan. You must consider each plan individually in these cases.
I hope this helps...
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