Results 1 to 4 of 4

Financial Hardship write off

  1. #1
    Question Financial Hardship write off
    Medical Coding Books
    Medicare patient calls and has a balance; they state I can't pay the bill because I live on a fixed income.

    Do I ask for a hardship letter?
    Do I ask for taxes as proof of financial hardship?

    What is the protocol for this matter?

    Any information out there I can get??
    Ivonne Atanacio CPC,CPB,CPMA,CPC-I

  2. Default
    Have you tried asking them to make payments? If they say they cant afford to make payments I would ask them to send a letter stating that due to their limited income they are unable to afford to pay the bill.

  3. #3
    Yes,, Patient stated they can not make payments, but is it required for the provider records to have them send taxes and harship letter?
    Ivonne Atanacio CPC,CPB,CPMA,CPC-I

  4. #4
    North Carolina
    I would create an office policy for which is viewed as a reasonable collections effort. Follow this policy for each patient alike...

    Where a physician/supplier makes a reasonable collection effort for the payment of coinsurance/deductibles, failure to collect payment is not considered a reduction in the physician’s/supplier’s charge. To be considered a reasonable collection effort, the effort to collect Medicare coinsurance/deductible amounts must be similar to the effort made to collect comparable amounts from non-Medicare patients. It must also involve the issuance of a bill to the beneficiary or to the party responsible for the patient’s personal financial obligations. In addition, it may include other actions, such as subsequent billings, collection letters and telephone calls or personal contacts which constitute a genuine, rather than token, collection effort.


    A hardship form is certainly a step in the right direction.
    Last edited by RebeccaWoodward*; 11-01-2011 at 10:40 AM.

Similar Threads

  1. Financial Hardship form
    By skanderson in forum General Discussion
    Replies: 2
    Last Post: 08-25-2011, 08:37 AM
  2. Surgery write off
    By ERINM in forum Medical Coding General Discussion
    Replies: 0
    Last Post: 11-17-2010, 09:48 AM
  3. Financial hardship
    By ERINM in forum General Discussion
    Replies: 6
    Last Post: 09-21-2010, 09:24 AM
  4. Write off policy
    By wahmcoder in forum Billing/Reimbursement
    Replies: 4
    Last Post: 07-16-2010, 10:19 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
Enjoying Our Forums?

AAPC forums are a benefit of membership. Joining AAPC grants you unlimited access, allowing you to post questions and participate with our community of over 150,000 professionals.

Join Now Continue Reading Without Full Access

Already a Member?


Close Message

In addition to full participation on AAPC forums, as a member you will be able to:

  • Access to the largest healthcare job database in the world.
  • Join over 150,000 members of the healthcare network in the world.
  • Be a part of an industry leading organization that drives the business side of healthcare.
  • Save anywhere from 10%-50% with exclusive member discounts on courses, books, study materials, and conferences.
  • Access to discounts at hundreds of restaurants, travel destinations, retail stores, and service providers. AAPC members also have opportunities to save on heath, life, and liability insurance.
  • Become a member of a local chapter and attend regular meetings.