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Thread: Medicare physical

  1. #1

    Default Medicare physical

    AAPC: Back to School
    How do you handle it when a patient makes an appointment for their "free" physical only to find out that in order to receive this benefit the service provided is actually establishing a screening schedule and different from a "normal" physical exam? It seems to me the problem and solution lies in the first call from a patient to schedule this benefit. The front desk people have to be taught what this service entails as well as informing the patient to bring all med records with him/her.

  2. #2
    Join Date
    Apr 2007


    I completely agree. The training needs to begin with scheduling. We are implementing scripts so there are specific questions asked/answered at the time the patient calls to schedule.
    Even then, the MA's and the providers need to be reminded of what is/isnt involved....
    Melissa Tescher, CPC, CPMA, CEMC Compliance and Coding Specialist
    Willamette Valley Professional Services member National Advisory Board 2013-2015

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