I've had it happen when the insurance didn't pay even w/ a medical Diagnosis. It's because some insurance companies have labeled 92004, 92014, 92002, 92012 as vision codes (associated to routine vision exams) only and not medical. We did have to change the vision codes to e/m codes inorder to get paid.
I don't remember if an insurance ever changed a code on us before. Did you contact UHC to find out why they did this?
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