Karen H. Brower
794 Byerly Road
Lexington, NC 27295
336-787-4655 336-301-3899


•Certified Professional Coder Apprentice • 10+ years customer service experience

Part-time Sales Associate, Food Lion—Lexington, NC 11/08 to present
•Ring up customers' merchandise and take payment in form of cash, check, credit, and debit.
•Assist customers' with questions and resolve customer's complaints.

Customer Service Representative, JC Penney—Winston Salem, NC 5/07 to 12/10
•Assisted customers find merchandise and rang up sales.
•Assisted customers in matching clothes.

Multiple Line Representative, State Farm Insurance—Winston Salem & Clemmons, NC
• Wrote auto, homeowners, and renters' insurance. 2/05 to 7/05 & 5/08 to 9/08
•Talked with customers about other lines of insurance in order to give them additional discounts.

Telesales Agent, Innovative Marketing (The Assurance Group)—Thomasville, NC 3/07 to 12/07
•Wrote Final Expense Insurance (Life Insurance).
•Made 200+ daily phone calls to prospect for customers.
•Wrote Medicare Advantage Insurance and Medicare Part D for seniors.

Customer Service Representative, Call A Nurse—Winston Salem, NC 10/06 to 3/07
•Helped people find doctors.
•Enrolled people in classes at several hospitals.

Customer Service / Insurance Agent, Nationwide Insurance—Winston Salem & Lexington, NC
•Took payments for insurance premiums. 10/00 to 1/05 & 1/06 to 9/06
•Made changes on policies, like changing vehicles, address changes.
Went to dealerships in the area to prospect for business.
•Wrote auto policies.

Insurance Agent, Direct General Insurance—High Point, NC 11/98 to 07/00
•Answered phone calls.
•Took payments for insurance premiums.
•Wrote auto insurance policies.

American Academy of Professional Coders High Point, NC
Certified Professional Coders Course 2011
Guilford Technical Community College Jamestown, NC
Associates degree in General Office Technology 1984
Certified Professional Coder (CPC-A) 2011

•Life, Health, and Accident Insurance License 1994
•Property and Liability Insurance License 1995
•Long Term Care and Medicare Supplement Insurance License 1997