We have one physician who charges for phone calls but we use the CPT codes for "Telephone Services" (99441-99443). The codes require that the physician document time and requires the physician actually makes the call themself. There are guidelines for these codes which are clearly laid out in the CPT book.
For nonphysician health care professionals the CPT says see 98966-98968.
There are guidelines for the use of these codes listed above the codes themselves.
Office visit level codes require face-to-face services therefore in my opinion a telephone call should not be coded with an office level code.
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