What date was the claim received?
What were the total charges?
Ask them to image it, if possible, and read off the NPI in box 33a, and verify the billing provider's name and address, and the rendering provider's name.
Find out when it was paid - get the check # and total paid amount, including a breakdown of all charges paid on the claim with individual paid amounts. Find out when the check cleared.
You can't refund something that you never billed, and were never paid for - period.
97010 and 97750 are completely unrelated and shouldn't have anything to do with one another; as long as the documentation supports the number of units billed, and there is a written report, you should be able to report 97750 (with or without 97010). Double check to make absolutely sure that you didn't bill any other services on the same DOS, and if you did, verify that they really don't bundle together by checking them against NCCI edits - I'd probably do that, before calling, if I were you...
If they keep insisting that they're correct, ask them what exactly they mean by "industry standards" - what industry? Whose standards? Where can you find more information on that? You're legally entitled to full written-disclosure of their payment policies; remind them of that.
Don't let them screw you around, just because they're Tricare. They'll walk all over you if they get the opportunity. Unfortunately, you're probably going to encounter a customer service rep that is unhelpful, and inadequately trained to provide you with a logical explanation for the denial (if they can even answer the questions listed above) - be prepared to have to ask for a supervisor, if necessary.
Tricare's provider services department has been a thorn in my side for a while, now - many of their reps don't know much (if anything) about healthcare (I had one that treated the word 'subcutaneous', like it was written in a foreign language) - and they don't end up doing much more than reading the EOB reason code out loud to you. I gave them a pretty harsh complaint about it, when appealing my own ridiculous denial issue a little while ago.
It's a huge waste of time to have to spend an hour or so on the phone, trying to get an explanation, that someone doesn't have the expertise to provide and then to have to submit a written appeal, and try to see that get through the process successfully; it's especially annoying when you're in the right. Good luck!
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