If you have any (recent) previous employment experience involving customer service or answering phones, I'd include it, even if it wasn't medical. It's also relevant experience, for an entry-level position. (Think: front office receptionist to start - you can work your way to biller fairly quickly from that) Same goes for supervisory/management experience - if you were a Manager at McDonald's, put it down, and list out the skills that pertain to the type of job(s) you're applying for.
When I got my start, I had worked (fairly recently) for Convergys (Phone/computer experience), Chili's (as a hostess), then Merry Maids (Yup...scrubbing toilets - dignifying, right?); plus about 20 other places over the course of my employment-years, which I left off the application (I was a job-hopper as a teenager).
As you can imagine, aside from Convergys, it was difficult to pull relevant work experience out of that collection - I really had to sell myself in the interview.
Your volunteer experience is great stuff - I'd really play that up if I were you. Maybe call it an 'Unpaid Internship'
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