Good morning,
I have been certified since 12/20/10. I have had no success in finding employment or an externship. Any one looking for a dedicated worker who loves to code please feel free to contact

Aleisha M Leach CPC-A
1835 Horace Ave #2
Abington, Pennsylvania 19001

Objective: To obtain a progressive position that will allow me to take on new challenges with an opportunity for growth

Work History

CIGNA Home Delivery Pharmacy 2000-Present

2009-Present-Member Services Tech/ RUSH team specialist
Assist with processing mail order prescriptions
Investigate and resolve issues with delayed orders
Assist with urgent and or escalated orders to ship them ASAP
Answer calls coming in to the Member Services lead line

2005-2009- SS Critical Order Processing Specialist
Responsible for completing the sent to OMS report
Contact patient's on orders which are delayed
Complete the SS Back Priority, SS Supervisor, and SS CS Review and SS MCPS Review ques when needed

2003-2005 Support Services Specialist
Processed prescription orders to completion
Assisted members via mail or telephone correspondence with mail order benefit inquiries
Assisted representatives with escalated issues.
Handles priority clients with prescription orders
Back up for delayed order specialist
Mentored Support Services Representatives

2000-2003 Customer Service Representative
Answered incoming phone calls dealing with prescriptions and mail order benefits
Assisted customer service representatives with escalated issues
Mentored new representatives

1999-2000 Norrell Temporary Agency
Mail Processor
Verified and redirected undelivered mail
Processed address changes
Processed corresepondence letters for confirmation

1991-1999 Prudential Insurance Company
Vision Claims Examiner
Responsible for processing vision claims received
Received and made internal and external calls
Determined eligibility
Wrote overpayments
Trained new representatives to process vision claims


May 2009-May 2010 Manor College
Billing and Medical Coding Certificate Course

1990 William Bodine High School for International Affairs
General Studies