812 Liberal Arts Ct.Virgina Beach, VA 23462

(757) 779-8576 Cell • (757) 326-6269 Home


Offering a solid background based on formal training, pending certification, and 10 years progressive employment experience demonstrating superior personal initiative, administrative expertise, client/patient services and relations creativity and consistent performance success.

• Experienced medical office and business administration professional with pending certification as a Certified Professional Coder (CPC) and proven skills in reception, appointment calendar management, medical billing/encoding, insurance documentation, records and database administration, clerical support, and medical treatment assistance.

• Demonstrated ability to quickly adapt to new and challenging responsibilities and become a productive team builder and contributor. Career-long achievement in meeting and/or surpassing all assigned production and quality objectives. Possess a customer service oriented profile with an affable and congenial demeanor.

• Knowledgeable in medical and pharmacological terminology, practices and procedures. Additional skills in medical chart updates, service validation for HMO clients, computer information systems, physician/nurse assistance, exam room preparation, inventory control, and housekeeping.

• Savvy administrator, able to develop and implement strategies to streamline operations, increase efficiency, reduce costs and ensure program effectiveness. Proficient in a variety of current PC technologies and relevant software.

• Communicative, industrious, productive and diplomatic professional with a history of positive relations with customers, patients, peers, and employers. Highly developed organizational and time/material management skills. Extremely dedicated, hard-working, and self-motivated organizational asset.



Completed 100-Hour Certificate Program in Basic and Advanced Medical Billing & Coding (2010)

TIDEWATER TECH – Virginia Beach, Virginia

Licensed Practical Nurse (LPN) Certification Program (Incomplete, 2003)

NORTH EASTERN HIGH SCHOOL - Elizabeth City North Carolina

Academic High School Diploma (1999)


THE AVIS-BUDGET GROUP - Virginia Beach, Virginia

Loss Prevention Associate III (5/08-Present)

Supporting both Avis and Budget Brand vehicle rental programs, assist customers with updating their rental contracts. Protect company assets by daily review of overdue lists, fraudulent response reports, out of town vehicle reports, working and monitoring overdue car rentals, placing vehicles into missing status, recovering overdue cars and reporting stolen and overdue vehicles. Complete 10 day worksheets by documenting proper information. Place cars into missing/alarmed status at the appropriate time (depending on severity of overdue). Recover missing/alarmed cars when notified by locations and/or police departments. Complete weekly summaries, spreadsheets and overdue asset control reports. Advise security managers and other field personnel of status of overdues on a daily basis.


EXPERIENCE continued

AMERIGROUP CORPORATION – Virginia Beach, Virginia
Pre-Authorization Assistant (10/06-5/08)

Provided telephonic assistance and referral sourcing to members and providers of a major health management organization (HMO). Explained health benefits available to members in diverse demographic markets supported by the organization. Coordinated authorizations, tracked and monitored the fulfillment health care services. Ensured accuracy of all information to comply with both industry (HIPPA) and company standards and policies. Utilized knowledge of community resources, adhering to all company policies concerning the preauthorization process and maintaining member confidentiality. Documented all pre-certification and authorization requests as well as members encounters utilizing diverse proprietary software applications.

CENDANT CORPORATION – Virginia Beach, Virginia

Loss Prevention Associate II & III (7/04-9/06)

Fulfilled the same responsibilities as in current position (Avis-Budget), supporting rental center operations, customers and the overall Loss Prevention program. Completed 10 day worksheets, placed vehicles into missing/alarmed status at the appropriate delinquency time, recovered missing/alarmed cars, and completed weekly summaries, spreadsheets, and overdue asset control reports. Daily advised security managers and other field personnel of status of overdues. Communicated the responsibilities of Associate II and Associate Ill to field personnel. As an Associate II, contacted customers with overdue rentals according to a structured outline. Researched credit cards to determine credit worthiness of prospective customers as well as to determine which rentals required a Letter of Demand. Determined status and processed certified Letters of Demand. Handled file system and front desk organization. Received “Leading by Example Award” for exemplary performance.

AMERICAN FUNDS – Norfolk, Virginia

Customer Support Temp (Headway Staffing) (11/03-7/04)

Serviced shareholder and brokers through an on-line account administration process. Reviewed and processed Statements of Intention Breakpoint Letters for brokers. Examined and processed investment instructions through scanned images and correspondence with investors. Handpicked to train newly hired personnel.

DR. BAZEMORE - Norfolk Virginia
Optical Technician / Receptionist (1/01-2/03)

Provided front and back office support for an Optician practice. Handled reception, switchboard, pre-screening of patients, and patient education about contact lens usage. Created new medical files and initialized/updated medical records. Gained practical experience ICD 9 coding for insurance billing purposes. Worked with Microsoft Word, Works, Excel, and PowerPoint.


• Available immediately, willing to travel or relocate.

• Excellent health & physical condition … certified ZUMBA Fitness Instructor (2011).

• Active volunteer and participant in the local community.

• List of References and Salary History furnished upon request.