I am going to throw this out there for you as just a thought -- I am not in your situation and don't know more than what I see here - this is just similar to something my office came across once (different carrier though)
Maybe it is the fact that you are using the 80 mod - they may be looking for the 62 mod.... look at this link - there is a link on there for the 80 modifier too.
Also some CPT codes are not eligible for reimbursement for the co-surgeon. Check this website to see if your CPT can be billed with either modifier.
When the rep is telling you that "they can't be billed on the same claim" he/she may be referring to the procedure.
On the same hand insurances are implementing new things all the time. Here is one resource that I found as well that may help!
Sorry I couldn't be more help!
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