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Thread: Reposting, looking for answer

  1. #1
    Join Date
    Apr 2007
    Location
    Albany
    Posts
    171

    Default Reposting, looking for answer

    Our office is looking at allowing our coders to go remote. One of the issues prior to implementation is how we will assess productivity. We are provider based.

    Does anyone have any insight or resources on benchmarks for coding productivity? Our specialties are: hospitalists, OBGYN (surgical), Pain, Trauma (surgical), Family Medicine (clinical), Sleep, and Psych (inpt).

    We really would like to find some #'s to compare...everything I find is generally facility based and as I stated, we are physician based.

    Any input is greatly appreciated. Please respond here or you may email me at melissa.tescher@salemhealth.org

    Thank you!!
    Melissa Tescher, CPC, CPMA, CEMC Compliance and Coding Specialist
    Willamette Valley Professional Services member National Advisory Board 2013-2015

  2. #2

    Default

    If you are using EMR software then you should be able to measure their productivity within the program. I would choose to use a program (EMR or not) that allows you to monitor the work.

  3. #3
    Join Date
    Apr 2007
    Location
    Albany
    Posts
    171

    Default

    That's correct and we have the capability to measure what OUR coders do. What we need are benchmarks/statistics from the industry to compare.

    Thanks
    Melissa Tescher, CPC, CPMA, CEMC Compliance and Coding Specialist
    Willamette Valley Professional Services member National Advisory Board 2013-2015

  4. #4

    Default

    I have emailed you the details. Hope it helps you.

  5. #5
    Join Date
    Apr 2007
    Location
    Raleigh, NC
    Posts
    10

    Default

    I work for a large hospital and all of the coders (inpatient and outpatient) are remote. We have specific standards depending on the admitting/discharging service. Outpatient coders are required to work at a pace of at least 5 surgical cases per hr and 15 emergency department cases per hr. Of course, sometimes you can do more or less but it's a least a good starting point and it helps me by keeping tally marks so I know if I'm keeping pace. For what it's worth, my manager said that they had the same concerns when they started remote coding but the department's numbers and productivity went through the roof once it was implemented. I guess less distractions but also we don't want to lose that benefit so we make sure we keep working at that standard.

    Hope that helps! Good luck
    Last edited by lnbryant; 04-12-2012 at 04:08 PM.
    Lindsey Bryant, CPC, CPC-H
    Outpatient Coder and Billing Consultant
    Health Information Management
    libryant@wakemed.org

  6. #6
    Join Date
    Apr 2007
    Location
    Atlanta Perimeter
    Posts
    59

    Default

    I am at a gastro practice and manage 3 full time coders. The coders work from home about 3 days out of the week. Each week the coders are required to submit a report showing the number of charges coded. I require that they maintain an average of 100 charges a day. On days when they are coding manual charges (such as hospital consults, rounds, procedures) the average is usually closer to 85. But on the days that they code our EMR charges from the endoscopy centers their numbers are significantly higher - around 180 - 220 per day. So the average generally hits between the 100 and 140 mark.

    I hope that helps!
    Elizabeth Escalante, CPC
    Operations Manager
    Atlanta Gastroenterology Associates

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