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Old 06-14-2011, 08:30 PM
datanguay datanguay is offline
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Smile ? Billing for "No-Show"

I need to verify that my orthopedic speciality office, located in MA, can bill for NO SHOW's.
They were told they could not, by their lawyer. But, what I learned is that we could, as long as the policy is posted for the patient. Is this in fact true? Would greatly appreciate accurate info in regards to this issue. Thanks a million.
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Old 06-15-2011, 12:17 AM
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mitchellde mitchellde is offline
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I have this saved from a 2008 article from the AAFP:
According to the Medicare Claims Processing Manual, Chapter 1 - General Billing Requirements, CMS' new policy allows physicians and suppliers to charge Medicare beneficiaries for missed appointments, as long as they also charge non-Medicare patients for missed appointments.

Calling it "a charge for a missed business opportunity," Medicare says the amount of a missed-appointment charge must be the same for all patients.

Physicians should not submit claims to Medicare for no-show charges because Medicare "does not make any payments for missed appointment fees or charges imposed by physicians," and such charges should not be billed to Medicare. However, according to the Medicare document, Medicare law and regulations "do not preclude the physician or supplier from charging the Medicare patient directly."

Debra A. Mitchell, MSPH, CPC-H
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Old 06-15-2011, 07:43 AM
RebeccaWoodward* RebeccaWoodward* is offline
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Below is the link that Debra speaks of...

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Old 06-16-2011, 03:44 PM
Tracy K Tracy K is offline
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We also made it part of our Financial policy explaining our offices protocol regarding No Shows and have the patient sign it. This is kept in their record for future reference if needed. And we have an automated system for reminder calls that will remind them again of the policy.
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Disclaimer: Although AAPC staff members will monitor these forums periodically, we cannot be responsible for the information posted herein, nor guarantee its accuracy. Our members may discuss various subjects related to medical coding, but none of the information should replace the independent judgment of a physician for any given health issue. Please note that the opinions expressed here do not necessarily reflect those of AAPC.

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