With certain exceptions, products purchased from AAPC may be returned for a refund. Products must be submitted for a return within 30 days from the purchase or shipment date to be eligible for a refund. They must also be unopened and in resellable condition. Returned products are subject to a $5 restocking fee per item. Shipping charges are nonrefundable. Refund requests may be submitted in writing or verbally to AAPC.
Product-specific Return Policies
Refunds will not be issued for AAPC Membership, exams, webinars, or On Demand events.
Workshop registration is refundable, if you cancel at least one week prior to the workshop you may receive a refund less the $25 cancellation fee. In the event that a cancellation is received less than one week prior to the workshop, no refund will be given. You may transfer your registration to the on-demand version of the workshop or you may have a credit for a future workshop.
Conference registration is refundable, with varying fees and deadlines. See the specific conference web page for further details. Hotel cancellations are also subject to varying fees and deadlines; the specific conference web page will have further details for hotel cancellations as well.
Distance Learning online courses may be cancelled for a full refund within three days after the date of purchase, provided that all course materials and books are returned unopened and in good condition to AAPC. After three business days, course cancellations are subject to a $50 cancellation fee per course, in addition to any fees for course materials/books that are not returned to AAPC, or are returned opened or used. Refunds will not be issued for any course after 30 days from the purchase date, or on any course that has been accessed, viewed, or partially completed. No refunds will be issued on course extensions. Distance Learning courses are for individual use only and are nontransferable.
Online Practice Exams, Online Area of Study exams, E/M Online Training, and Online Exam Reviews that have not been accessed are refundable within 30 days of purchase date. No refund will be issued on any exam or training/review tool that has been accessed, viewed, or partially completed.
Returning an individual book that was purchased in a bundled package will invalidate the bundled discount. All the books in the bundle will revert to their regular prices and the remaining cost of the unreturned books will be subtracted from the refund.
AAPC coder is refundable, you may terminate your subscription or free trial by contacting AAPC via phone or email. To ensure that your credit card does not get charged, please make your cancelation request at least two business days prior to the end date of your subscription or free trial term.
Practicode may be cancelled for a full refund within 30 days of the date of purchase, provided the Client has not completed any exercises within the modules and/or assessments.
Shipments must be securely packaged and in resalable condition through a carrier providing tracking information. AAPC will review and confirm returned products upon return. Credit to the account, minus applicable fees, will be posted once the audit is complete.
Upon receipt of your organization’s return requests, AAPC has the right to authorize and accept returns the following month, due to allocations of warehouse personnel to adequately process returns.
A $5 restocking fee will be applied to each item returned.
Annual books: Return of AAPC products will be accepted for full credit until September 30 of that version's year. Resellers/bookstores must complete returns within 90 days of purchase. Returns of AMA’s CPT® codebooks will be accepted for full credit until June 30 of that versions year.