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Issue #7 - March 27, 2013

Practice Management Tips and Resources

Obvious RAC Error? Move Fast and Rebut

If you receive a letter from a Medicare recovery audit contractor (RAC) regarding overpayment, don't panic! You may think you only have two options: pay up or launch an appeal. There is another option, however, if you move fast (before a formal appeals process starts) and are certain the RAC is mistaken about the overpayments.

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Dealing with Difficult Patients Takes Patience

A patient or family member is unhappy. Maybe she is displeased by the wait to see a provider, or felt ill-treated, or doesn't like the way the business part of her visit went. What to do?

Several academic models are published in clinical and business literature, and a review of the Internet is extremely helpful; but most are simply based on the Golden Rule. If you were she, what would you want you to do?

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Make Patients Want to Pay

Want your patients to pay when they visit and be happy about it? Use the following strategies to help them understand what to pay, to be willing to pay, and to walk out of the practice feeling their payment was equal to services received.

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