Denial Resolution and Management Training Course

The average claim denial costs upwards of $30 to appeal, which can amount to a six-figure annual spend for some healthcare organizations. Consider the added cost of write-offs and you can understand why provider organizations prize medical billers with exceptional denial resolution skills. How would you rate your ability to effectively and efficiently work a denial?

Play a significant role in optimizing your office’s revenue cycle with AAPC's online Denial Resolution Course. This advanced training for billers and other medical professionals lays out the most up-to-date information related to billing and claim denials. Students will gain proficiency tracking claim judgements, understanding types of denial and the steps to resolve them — as well as key aspects of the revenue cycle.

Included in This Course

  • Review of the revenue cycle for the medical office
  • Proper claims completion for the CMS-1500 claim form
  • Review of clearinghouse reports and explanation of benefits (EOBs)
  • Common denials and steps to resolve the denials
  • Case Studies for practical application of denial resolution
  • Interactive lectures covering the healthcare revenue cycle, denial resolution and CMS-1500 claim form
  • Denial Resolution final assessment
  • Approval for 10 CEUs upon successful completion towards CPC, CPC-P, CPB, CPMA, CPPM, and Specialty Credentials except CIRCC and CASCC (one-time use only)
  • Access available for one (1) year from purchase date
  • Download Denial Resolution Course Syllabus (PDF)

Denial Resolution



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Additional Information

Final Assessment:

  • Final assessment consisting of 35 multiple-choice questions
  • Coding cases from real-world, redacted records
  • Must be completed within 75 minutes
  • 70% passing score required
  • Two exam attempts included with course


This online course must be completed within a 1-year period or less from date of purchase. Additional time extensions may be purchased for $29.95 per month. Date of purchase is considered your course start date. After your order is processed you will receive further email instruction on course access.

By purchasing any online course and other items, I certify that I have read and agree to the online course Terms and Conditions, the Course Requirements, and the Refund Policy.

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