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Lawmakers Target UnitedHealth Group For Cyberattack Failings

Insurer reports some positive earnings news.

If you’re wondering whether it’s worth it to invest in cybersecurity, one look at UnitedHealthcare’s situation may give you the answer.

Recap: Payments for many providers ground to a halt after a ransomware attack on the insurer’s Change Healthcare payment platform in February. UnitedHealth has been rumored to have paid a $22 million ransom to facilitate getting its operations back on track.

However, a second hacking group now appears to be demanding another ransom, according to press reports. If the insurer fails to pay, the cybercriminals are threatening to sell the company’s stolen data to the highest bidder.

Meanwhile, UnitedHealth is not winning points with politicians. It did not send a representative to an April 16 House Energy and Commerce Committee hearing on the attack.

At the hearing, lawmakers laid into UnitedHealth for poor cybersecurity preparedness and focused on how anticompetitive practices may have contributed to the disaster. They also issued warnings about future incidents.

“As our health care system becomes more consolidated, the impacts of cyberattacks — if successful — may be more widespread,” stressed Energy and Commerce Committee Chair Cathy McMorris Rodgers (R-Wash.) in the hearing.

Lawmakers may yet get answers to their questions about the attack, however.

U.S. Sens. Josh Hawley (R-Mo.) and Richard Blumenthal (D-Conn.) wrote an April 3 letter to UnitedHealth Group CEO Andrew Witty “demanding information regarding the disastrous disruption” and insisting “that UHG proactively advance payments for all claims — not just UHG claims — to providers so they can keep their doors open as you resolve this inexcusably lengthy shutdown of your systems.” The senators requested responses by April 15.

Meanwhile, UnitedHealth enjoyed a bump in stock price when it announced earnings for the first quarter of 2024 on April 16. Although it declared “$872 million in unfavorable cyberattack effects” and a $1.41 billion loss overall, the insurer still beat analysts’ estimates for revenues. “Revenues of $99.8 billion grew nearly $8 billion year over year,” the company crowed in its earning release.

UnitedHealth estimates the attack’s cost could eventually reach more than $1.6 billion.

“The company continues to make significant progress in restoring the affected Change Healthcare services while providing financial support to impacted health care providers,” it adds in the release. “To date, the company has provided over $6 billion in advance funding and interest-free loans to support care providers in need.”

Note: The earnings release is at www.unitedhealthgroup.com/content/dam/UHG/PDF/investors/2024/UNH-Q1-2024-Release.pdf and senators’ letter is at www.hawley.senate.gov/sites/default/files/2024-04/Hawley-Letter-to-UnitedHealth-Group-re-Cyberattack.pdf.

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