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Home Health & Hospice Week

Human Relations:

Use 5 Steps To Combat Defensiveness When Addressing Problem Behavior

Published on Fri Sep 05, 2014

Get your ‘problem employee’ on a new behavioral track with clear, strong communication that keeps him from becoming defensive. You may have a worker who is consistently late to work or misses her deadlines. How can you discuss the situation and suggest improvement in a manner that inspires cooperation? Delivering the right feedback is more psychological than anything. “It’s a [...]
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