Home Health & Hospice Week

Medical Review:

Intermediary Review Grows, Thanks To New Contractors

If you get a a probe review notice, don't do this.

More medical review from ZPICs and RACs may mean more review from your intermediary or MAC too.

Numerous consultants are seeing more MAC/intermediary probe reviews, which they say may signal that Medicare contractors are ramping up their efforts to detect overpayments before other contractors like ZPICs, PSCs, or RACs get the chance.

"It could be that MACs are feeling pressure from the RAC audits" to do more post-payment reviews, which may be a self-preserving effort "to keep their contracts with [the Centers for Medicare & Medicaid Services] in good standing," surmises consultant Sherri Robbins with BKD in Spring-field, Mo.

FR&R Healthcare Consulting has also been seeing quite a few probe reviews, reports Betsy Anderson, VP for the firm in Deerfield, Ill. "Some-times it starts out with post-payment reviews, and depending on the percentage of denials, goes into prepay [ones]," says Anderson, who works with nursing homes.

Home care providers are seeing similar reviews, sources say.

Knowing that intermediaries and contractors may be doing more probe reviews gives you a heads up to sharpen your probe management skills.

Hold the 'Mea Culpas'

If you get notice of a probe review, don't assume it's because you've done something wrong. You "might look at ... compliance procedures and determine if there was something out of the ordinary going on that might have triggered the probe," suggests Anderson. "Sometimes it could be higher-than-average utilization for a specific service or area," she says. Sometimes it might be claims errors.

Be aware of this key difference: When faced with an audit, the provider can sometimes find out why the contractor wants to do the review and explain to the contractor the reason for the utilization difference, Anderson adds.

For example, a home health agency may have an intensive post-surgery program that explains higher than usual therapy utilization, industry sources suggest.

In some cases, that kind of explanation will suffice to halt the contractor review. "But it's not going to stop the process for a probe," Anderson adds. The contractor will go ahead with the review and make sure the provider has the documentation to support what it has billed to Medicare.

Other Articles in this issue of

Home Health & Hospice Week

View All