Patient Satisfaction:
CAHPS Tool Is One Step Closer To Final
Published on Tue Aug 04, 2009
Speak up now to put your stamp on a patient satisfaction tool Your patients will soon have a standardized tool for evaluating your services. For CY 2011, the Centers for Medicare & Medicaid Services wants to "expand the home health quality measures reporting requirements to include the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Home Health Care Survey," according to a proposed rule published in the Aug. 6 Federal Register. Why: "The HHCAHPS data collection will support the effective and efficient operation of the program because patients' feedback on their perspectives of the home health quality of care from the agency cannot be obtained from any other quality measure in the program," CMS maintains. Currently, each agency can use any patientsatisfaction tool they want, but that method leaves CMS without an accurate picture of how well agencies are performing, notes Burtsonville, MD-based health care attorney Elizabeth Hogue. "Giving agencies [...]
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