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Medicare Compliance & Reimbursement

COLLECTIONS:

Get Results for Your Collections Efforts

Published on Tue Jun 23, 2009

Let staff use this handy script and leave nothing to chance when collecting. Don't let collection letters be a dead-end for your reimbursement. Working the phones can help you bring in the money that your patients owe you. You've tried collecting from a patient but you're still coming up short, so you decide to phone the patient and ask him to make a payment -- but what should you say? The following tips from Brenda DuMont, president of ABS Billing Services, Inc. in Anchorage, Alaska can help you collect the money you deserve. "Speaking to a patient is a great way to collect dollars, and gain a lot of information," DuMont says. You should try starting out with the following language: "Hi, this is ________ from Dr. ______'s office (or Facility name). We are giving you a courtesy call in regards to your balance. Do you have any questions about your [...]
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