Medicare Compliance & Reimbursement

New patient satisfaction survey has four big flaws, reps point out. You may not have to use the new CAHPS patient satisfaction survey for home health agencies, but chances are you might need to know about it down the road. The National Quality Forum has endorsed the new 34-question Consumer Assessment of Healthcare Providers and Systems HHA survey and the Office of Management and Budget has concluded its comment period on the new form. Now the Centers for Medicare & Medicaid Services plans to incorporate any final changes and roll out implementation of the voluntary patient satisfaction tool this summer, says contractor RTI on the CAHPS Web site. Collection Is Vountary -- For Now Currently, it's up to agencies whether they want to voluntarily collect the survey data through a vendor. But if they do, their scores after four quarters of collection will go onto the Home Health Compare Web site. [...]