Part B Insider (Multispecialty) Coding Alert

Published on Mon Jan 18, 2010 PDF

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If you're having trouble navigating the PECOS system, you're not the only one. But don't expect help from your Medicare contractor. "Providers and suppliers are experiencing various issues accessing and navigating the [provider, enrollment, chain, and ownership system] via the Web," acknowledges Cahaba, a Part B MAC. "CMS is aware and is actively working to resolve these issues," Cahaba promises.

In the meantime: Don't bother calling your intermediary or carrier for help with the problems. "Cahaba GBA is unable to assist with problems related to access/navigation in the PECOS Web application," the contractor says. "We ask that you refrain from calling the Provider Contact Center for assistance with this issue."