Practice Management Alert
The Secret to Collection Letter Success? Simple and Straightforward Wording
Seeing is believing - and some patients who owe you money just won't "get it" until they've seen a collection letter, or two.
Practices approach collections with various combinations of statements, calls and letters depending on what works best for the patient base and billing/collections office. Improve your collections success rate by making room for the two collection letter templates below, provided by Maggie Mac, CMM, CPC, CMSCS, consulting manager with Pershing, Yoakley & Associates in Clearwater, Fla.
Hint: Use the first letter when you've sent one or multiple statements and received no response from the patient. Break out the second letter as a last-ditch effort when you've already sent statements and made a phone call and still haven't heard from the patient.
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