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Practice Management Alert

Practice Management:

Find Relief for Challenging Patient Situations

Published on Thu Apr 24, 2025

Modulating your own body language and tone can go a long way in de-escalating tension. Regardless of your practice’s specialty or your providers’ credentials, challenging patients are a mainstay of healthcare. Before you feel driven to the brink with patients who burn your teammates’ biscuits, try these strategies from Maria Rita Genovese, MHA, CPC, PCS, from her presentation “Managing the [...]
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