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Practice Management Alert

Reader Question:

Be Sensitive When Gathering Demographic Information

Published on Fri Dec 15, 2023

Question: I work as a scheduler and recently heard a colleague on the phone with a patient trying to fill out some basic information on the patient’s chart. I overheard her say to the patient “You’re white, right? Because some people have other things mixed in,” and cringed because this seems like a really bizarre and offensive way to collect information [...]
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