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Practice Management Alert

Reader Questions:

Pay Attention to Voicemail Salutations

Published on Tue Sep 20, 2022

Question: Today my colleague called someone to report their COVID test results, left a voicemail detailing the results, and got a call back that our office had the wrong number. Did she violate HIPAA? When I asked her, she said she noticed that the voicemail greeting mentioned someone else’s name but left the message anyway. New York Subscriber Answer: The U.S. Department [...]
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