Advanced Search

Practice Management Alert

Telehealth:

Navigate Compliance as Pandemic Rules Change

Published on Thu Jun 10, 2021

Know how states’ rules are changing, and what that means for you.

The federal government has issued myriad waivers and other flexibilities to help providers stay afloat during the COVID-19 pandemic (and, officially, during the public health emergency [PHE]). However, each state can set their own rules, and providers practicing across stateliness may have issues in compliance compatibility.

Take these steps to make sure you’re not putting yourself at risk of noncompliance with state regulations.

Differing state regulations can be a real problem for healthcare providers that operate businesses across state lines, warned attorney Kyle Y. Faget with Foley and Lardner LLP in the “Regulatory and Compliance Issues in Telehealth” session at the Collaborative Compliance Conference, presented by AAPC and the American Health Law Association (AHLA).

Look to State Licensure Rules

Under this latest PHE extension, HHS and its partner agencies can continue to offer the popular federal telehealth waivers and flexibilities to providers. From coding and billing changes to HIPAA modifications, there’s a lot covered in the waivers — but that doesn’t mean the state laws must follow the same requirements.

“A provider (physician, NP, PA, etc.) offering care via telehealth is subject to licensure rules of the state in which the patient is physically located at the time of the consult,” Faget said.

Another factor to consider is that individual states determine the telehealth standards and application requirements for providers practicing in their states. “Every state has taken a different approach,” Faget added. “Some are required to register. Some are a free-for-all while other states have a much more conservative approach and want to know who is providing services in their states.”

Good news: During the pandemic, some governors have relaxed licensure requirements, allowing physicians to help patients in a state they aren’t licensed in to thwart the spread of the virus, Faget indicated.

Caveat: Many of the state definitions for telehealth services don’t align with other states’ explanations. In addition, documentation requirements differ by state with some mandating more stringent notes and medical recordkeeping than the feds. Plus, many of the state legislatures continue to tweak regulations and introduce state bills and amendments to their telehealth laws.

Start Preparing for Post-Pandemic Telehealth Changes Now

Right now, payments are relatively uniform with certain E/M visits being reimbursed for the same amount whether they’re performed virtually or in person; however, that may not always be the case. In fact, “some states are already seeing some debates by lawmakers that will eliminate payment parity,” Faget acknowledged.

And don’t forget about those HIPAA notifications of enforcement discretion related to telehealth — they aren’t forever either. The Office for Civil Rights (OCR) offered the “HIPAA discretions to make telehealth easier for everyone and that’s why new platforms are now acceptable during the PHE. This makes access to telehealth much easier,” Faget reminded. But “OCR didn’t change the platforms; they are just exercising the enforcement discretion. That means that they will likely go back to the previous format requirements.”

The extension is helpful in the here and now, but things may change; moreover, the states continue to update their policies and revise regulations. That’s why it’s critical for organizations to start planning for post-COVID compliance now.

“The [PHE] declaration will not extend indefinitely, so providers should keep one eye to the future and be aware of how changes implemented to respond to COVID-19 will have to be reverted once the flexibilities terminate,” says attorney Madison Pool with Arnall, Golden, Gregory LLP in online analysis.

Other Articles in this issue of

Practice Management Alert

View All