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Practice Management Alert

You Be the Expert:

Overzealous Collection Agency

Published on Wed May 01, 2002

Test your knowledge. Determine how you would handle this situation before looking at the box below for the answer.
Question: If an account has been turned over to collection and the insurance company has told the collection agency it will pay a certain amount, what happens to the amount "discounted" off our charges? Our collection agency won't stop hassling patients after their insurance has finally paid the claim. It keeps trying to make the patient pay the amount the insurance won't pay.

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