Home Health & Hospice Week

Get out of the office to practice your employees' survey interviews. If interviews of your staff are a wild card in your survey process, you could wind up with a losing hand at survey time. In its new survey protocol that took effect in May, the Centers for Medicare & Medicaid Services directs surveyors to focus much more on home health agency staff interviews and less on non-clinical paper compliance, noted CMS's Pat Sevast at the National Association for Home Care & Hospice's annual meeting in Las Vegas. And more interviews are exactly what HHAs in the field are seeing, relates consultant Pam Warmack with Clinic Connections in Ruston, La. "The surveys that have been occurring in the last three months of this year have certainly reflected the change in the survey approach under the new protocols,"  Warmack tells Eli. "Surveyors have been interviewing staff left and right. They have [...]