Practice Management:
Keep Online Scheduling From Creating Access and Privacy Problems
Published on Thu Aug 27, 2026
Question: Our multispecialty practice recently enabled online scheduling through the patient portal. A patient selected a 15-minute “follow-up” slot for new breathing discomfort because that was the earliest option. The appointment was routed directly to the pulmonologist’s schedule without staff review. At check-in, the medical assistant determined that the patient needed a longer urgent evaluation, but the physician was already [...]