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For some reason on all surgery we send to the local BCBS they are requesting records. BCBS is waiting 15-30 days to request records in order to process the surgery claims. We send records via Availity, Mail and fax. They never seem to be able to find them, or month later we call and they say they were received but no-one has uploaded them for processing? How do they get by with this? We are not receiving payment/denial for 90-120 or more days after submitting the original claim.