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Billing products date of order vs date of dispense


Durham, NC
Best answers
I need advice! I work for a busy optometry practice and am running into a problem. Usually a patient will order glasses or contact lenses and we send the claim immediately to the vision plan, using date of order as date of service. This isn't a problem for the most part but my provider has had some really bad backorder delays (a month or more) and several patients have complained that we shouldn't file a claim until the product is actually dispensed. This is logical to me, but it's just never come up before because typically by the time the claim hits the system, the products have been dispensed.

Is there a legal or compliance take on this issue? Thanks very much.