• If this is your first visit, be sure to check out the FAQ & read the forum rules. To view all forums, post or create a new thread, you must be an AAPC Member. If you are a member and have already registered for member area and forum access, you can log in by clicking here. If you've forgotten the password it can be reset on our sign in section by entering your registered Email Address or Username here. To start viewing messages, select the forum that you want to visit from the selection below..

Wiki Charging Patients for using an Answering Service

Create Wiki
K

KGETGEN

Contributor
Messages
14
Best answers
0
The answering service that our office uses is increasing their rates by $3 per call. Can our office charge the patients for using this service or does anyone have any experience with this type of situation?
 
I agree, costs for communicating with patients are part of office overhead and are inclusive to the services your office provides - you can't itemized out these costs to the patients.

In my opinion, it's also a really bad idea because it could cause your patients - especially those on limited incomes - to not to call the office when may they need help or have questions, which could end up negatively impacting their health status.
 
You must log in or register to reply here.
Top