kfrycpc
Guest
Hello,
Our ASC is soon going to implement the practice of collecting deductibles/coinsurance up front. We anticipate this being an issue due to the fact that some of the physicians are collecting these monies prior to the pt coming to our facility, as explained below:
The patient pays the deductible/coinsurance to the physician.
We normally always get our bills in first before the physician and when the patient receives OUR bill for the ded/coinsurance, they tell us they already paid the physician.
I have called the drs office and they explained that their policy is that once they receive payment/EOB for their charges, they cut a check to the patient for the difference between what is owed to them, and at that point, the patient can pay us.
The resulting problem is two-fold: The patient is not willing to pay us (obviously), when they receive their statement, and, it also has a negative impact on our A/R.
Has anyone encountered this and if so, what have you done to remedy it?
Thank you.
Our ASC is soon going to implement the practice of collecting deductibles/coinsurance up front. We anticipate this being an issue due to the fact that some of the physicians are collecting these monies prior to the pt coming to our facility, as explained below:
The patient pays the deductible/coinsurance to the physician.
We normally always get our bills in first before the physician and when the patient receives OUR bill for the ded/coinsurance, they tell us they already paid the physician.
I have called the drs office and they explained that their policy is that once they receive payment/EOB for their charges, they cut a check to the patient for the difference between what is owed to them, and at that point, the patient can pay us.
The resulting problem is two-fold: The patient is not willing to pay us (obviously), when they receive their statement, and, it also has a negative impact on our A/R.
Has anyone encountered this and if so, what have you done to remedy it?
Thank you.