ISAAC MAYO, CPC-A
2104 West 20th Street ● Sioux Falls, SD 57105
605-731-9180 ● isaacmayo@hotmail.com
PROFESSIONAL SUMMARY
• Detail-oriented, credentialed Certified Professional Coder, skilled in ICD-9-CM, CPT, and HCPCS Level II.
• Superior knowledge and skill in compliance, reimbursement, HIPAA, and fiscal management regulations.
• Compassionate, understanding customer care provider who quickly solves problems and ensures customer satisfaction.
• Personable, mature professional who establishes effective working relationships with physicians, clients and colleagues.
• Advanced knowledge and understanding of anatomy, physiology, health sciences and disease processes.
• Co-authored numerous articles, manuals and books related to health science, animal care, and other technical subjects.
• Pleasant, dependable team player who contributes to an energetic, low-stress, unified working environment.
EDUCATION
UNITED STATES CAREER INSTITUTE, Ft. Collins, CO
Diploma — Medical Coding, Medical Transcription
OBERLIN COLLEGE, Oberlin, OH
Bachelor of Arts — Psychology and Communications
PROFESSIONAL EXPERIENCE
McGREEVY CLINIC, Sioux Falls, SD 57105
Outpatient Clinic Coder
• Coding ICD-9, CPT, and HCPCS for 3 Family Practice physicians and 4 Internal Medicine Physicians
• Interact with physicians and nurses regarding charge ticket/superbill questions
• Educated physicians and support staff as necessary regarding coding issues
KEYSTONE TREATMENT CTR, Canton, SD
Medical Records Transcriptionist
• Transcribe history and physicals, diagnostic summaries, consultation reports, and discharge summaries.
• Transcribe for over 20 professionals, including substance abuse counselors, physicians, and addictionologists.
• Responsible for completing Treatment Needs Assessments for the State of South Dakota.
MIDCO CALL CENTER, Sioux Falls, SD 2008 – 2009
Inbound Call Center Supervisor
• Supervised call center metrics, including efficiency, abandon rate, and service level; assisted agents with problems.
• Acted as liaison between agents and account coordinators regarding all account issues.
• Promoted to Supervisor from Call Center Agent after only 6 months.
COMMUNICATION SERVICE FOR THE DEAF, Sioux Falls, SD 2005 – 2007
Team Leader / Supervisor
• Directly supervised team of 25 agents; handled scheduling, training, work performance issues, attendance issues, commendations, incentives, cost controls, customer complaints, and quality assurance.
• Implemented Work Performance database for entire center; devised new database program in Microsoft Access and SQL for easier information retrieval.
• Promoted to Team Leader / Supervisor from Communication Assistant after only 1.5 years.
ADDITIONAL PROFESSIONAL EXPERIENCE
INDEPENDENT CONTRACTOR, Los Angeles, CA
Freelance Television Associate Producer, Director
• Responsible for day-to-day line production; reported directly to executive producers and network executives for numerous major network and syndicated television shows.
• Managed timing, editing, budgeting, and script supervision for various productions.
• Worked directly with talent, including Carroll O'Connor, Jean Stapleton, and Rob Reiner.
• Partial list of productions includes: Family Feud, All in the Family, Real Life Heroes, Match Game, Scrabble.
2104 West 20th Street ● Sioux Falls, SD 57105
605-731-9180 ● isaacmayo@hotmail.com
PROFESSIONAL SUMMARY
• Detail-oriented, credentialed Certified Professional Coder, skilled in ICD-9-CM, CPT, and HCPCS Level II.
• Superior knowledge and skill in compliance, reimbursement, HIPAA, and fiscal management regulations.
• Compassionate, understanding customer care provider who quickly solves problems and ensures customer satisfaction.
• Personable, mature professional who establishes effective working relationships with physicians, clients and colleagues.
• Advanced knowledge and understanding of anatomy, physiology, health sciences and disease processes.
• Co-authored numerous articles, manuals and books related to health science, animal care, and other technical subjects.
• Pleasant, dependable team player who contributes to an energetic, low-stress, unified working environment.
EDUCATION
UNITED STATES CAREER INSTITUTE, Ft. Collins, CO
Diploma — Medical Coding, Medical Transcription
OBERLIN COLLEGE, Oberlin, OH
Bachelor of Arts — Psychology and Communications
PROFESSIONAL EXPERIENCE
McGREEVY CLINIC, Sioux Falls, SD 57105
Outpatient Clinic Coder
• Coding ICD-9, CPT, and HCPCS for 3 Family Practice physicians and 4 Internal Medicine Physicians
• Interact with physicians and nurses regarding charge ticket/superbill questions
• Educated physicians and support staff as necessary regarding coding issues
KEYSTONE TREATMENT CTR, Canton, SD
Medical Records Transcriptionist
• Transcribe history and physicals, diagnostic summaries, consultation reports, and discharge summaries.
• Transcribe for over 20 professionals, including substance abuse counselors, physicians, and addictionologists.
• Responsible for completing Treatment Needs Assessments for the State of South Dakota.
MIDCO CALL CENTER, Sioux Falls, SD 2008 – 2009
Inbound Call Center Supervisor
• Supervised call center metrics, including efficiency, abandon rate, and service level; assisted agents with problems.
• Acted as liaison between agents and account coordinators regarding all account issues.
• Promoted to Supervisor from Call Center Agent after only 6 months.
COMMUNICATION SERVICE FOR THE DEAF, Sioux Falls, SD 2005 – 2007
Team Leader / Supervisor
• Directly supervised team of 25 agents; handled scheduling, training, work performance issues, attendance issues, commendations, incentives, cost controls, customer complaints, and quality assurance.
• Implemented Work Performance database for entire center; devised new database program in Microsoft Access and SQL for easier information retrieval.
• Promoted to Team Leader / Supervisor from Communication Assistant after only 1.5 years.
ADDITIONAL PROFESSIONAL EXPERIENCE
INDEPENDENT CONTRACTOR, Los Angeles, CA
Freelance Television Associate Producer, Director
• Responsible for day-to-day line production; reported directly to executive producers and network executives for numerous major network and syndicated television shows.
• Managed timing, editing, budgeting, and script supervision for various productions.
• Worked directly with talent, including Carroll O'Connor, Jean Stapleton, and Rob Reiner.
• Partial list of productions includes: Family Feud, All in the Family, Real Life Heroes, Match Game, Scrabble.