SONIA BAPTISTA
Cell (707) 342-6262
Baptistasonia14@yahoo.com
OBJECTIVE
To apply my skills and knowledge of the UC Davis Health System in order to fulfill expectations.
SKILLS
➢ Interpersonal skills to establish and maintain effective working relationships with co-workers and consistently interact with patients and members of the public with patience, courtesy, and professionalism.
➢ Reliable employee who is dedicated to UCDHS and strives to keep my actions in line with the mission of our health system.
➢ Writing skills, using proper English grammar, punctuation and spelling sufficiently to compose messages and/or routine correspondence that are clear, concise, and easy to understand.
➢ Excellent typing skills with experience creating professional looking documents and correspondence as needed for administrative purposes.
➢ Comprehensive knowledge of medical diagnostic and procedural terminology.
➢ Knowledge of disease processes, anatomy and physiology necessary for assigning accurate codes.
➢ Experience with ICD-10, CPT and HCPCS guidelines related to assigning single and sequencing multiple diagnosis and procedure codes.
➢ Knowledge of Evaluation and Management and CMS guidelines.
➢ Knowledge of Federal, State and local government regulations and requirements which pertain to patient care information, including HIPAA.
➢ Individual who is able to multitask, prioritize, organized and is able to set systems in place to insure work is completed efficiently and deadlines are met.
➢ Experience coordinating meetings including catering, conference rooms, medical office experience and recording meeting minutes.
➢ Computer literate employee who has strong, intermediate to advance computer skills with Word, Power Point, Excel, and Publisher. Ability to analyze data and prepare spreadsheets, graphs, and reports for projects.
➢ Proficient with EPIC and Outlook software. Knowledge with Calendar functions and meeting requests.
PROFESSIONAL EXPERIENCE
UC Davis Health System – Rancho Cordova 2017 - Present
Medical Office Service Coordinator III
➢ In depth knowledge of health care insurance systems, which include Medi-Cal, Medicare, HMO, PPO, fee-for-service, county funded coverage, and workers’ compensation.
➢ Obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services and explain provisions and requirements to patients.
➢ Knowledge of ICD-10, CPT and HCPCS coding guidelines sufficient to accurately identify services performed, including diagnoses, procedures, and supplies to independently coordinate referrals.
➢ Maintain and review current referral lists to provide analysis and distribution of information.
➢ Assisting in CSU and PRC line, processing external and internal referrals for all specialties. Processing incoming e-faxes, medical records, insurance verification, scheduling patients, and registration.
➢ Serve as a specialist to resource and facilitate cross-departmental collaboration and negotiating solutions, which serve the best interests of the clinics.
➢ Independently conduct necessary research and coordinate resolution of issues that may be of a complex nature, between physicians, patients, insurance companies and other providers of service.
➢ Provide staff education and training and on-the-job support for new staff members and provide in-depth one-on-one on any of the workflows, processes, systems and/or functions.
UC Davis Health System – Campus Commons 2014 - 2017
Medical Office Service Coordinator II
➢ Knowledge of practices and protocols related to medical office procedures, medical terminology, scheduling appointments, medical records, insurance verification, cashiering, billing and multiline telephones.
➢ Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits.
➢ Knowledge of health care insurance systems, which may include Medi-Cal, Medicare, HMO, PPO, fee-for-service and county funded coverage.
➢ Extensive working knowledge of computer application systems for all functions required of this position, including Outlook, Excel, Microsoft Word, and assists template creation in the Epic system for class schedules.
➢ Ability to read handwritten, transcribed and Electronic Medical Record documents, interpret information and enter complete and accurate data into the appropriate charge entry system.
➢ Experience using organizational, analytical, planning and problem solving skills.
Napa Valley Clothing Company
Administrative Assistant 2012 – 2014
➢ Experience performing complex administrative support functions.
➢ Maintained and organized showroom and provided a high level of customer service in a busy office environment.
➢ Office work flow systems, knowledge use of computer and keyboard, phone receptionist, managed scheduling and calendars for management and travel arrangements.
➢ Performance in secretarial position support efficiently and effectively to meet deadlines.
➢ Maintained accurate records of customer financial transactions, prepare related financial reports, balance cash box, prepare deposits, will call, quotes, tracking expenses and payments through Quickbooks.
➢ Experience managing projects in a fast paced environment
Tommy Hilfiger
Sales Associate 2012 - 2013
➢ Experience in a field of customer service or an industry where customer service is predominant.
➢ Advised clients by providing information on current fashions and keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
➢ Handled all client concerns in a proactive, positive manner.
➢ Managed racks, inventory management, operated cash register, and maintained overall appearance and cleanliness of store.
➢ Ability to multi-task, organize, manage time and prioritize work flow in a complex environment.
➢ Collaborates with team to assist with daily duties in an effort to reduce workload and allow more focus on improving the delivery of the education program.
Massage Envy Spa
Sales Associate 2011 - 2012
➢ Followed appropriate patient registration/check-in policies and procedures, and determined patient membership/benefits.
➢ Provided data quality monitoring, filling paperwork, auditing, initiated and completed required forms, and engaged in customer service inquiries/problems.
➢ Professional phone etiquette, answered multi-line phones, collected payments and informed patients on payment options.
➢ Direct patients to appropriate area after check-in and check-out process is completed.
➢ Demonstrated working knowledge of computer systems and applications.
Maxstudio
Sales Associate 2010 - 2011
➢ Experience and provided excellent customer service skills.
➢ Operated cash register with cash, check and credit cards. Managed racks, fitting rooms, inventory management, and maintained overall appearance and cleanliness of store.
➢ Ability to multi-task, organize, manage time and prioritize work flow in a complex environment.
➢ Interacted with different levels from team members and customers
West America Bank
Teller 2008 to 2011
➢ Bookkeeping experience including cash handling, refunds, fees, reconciliation.
➢ Assisted customers with products and services, bank transactions, and opening accounts.
➢ Typing skills sufficient to use computer keyboard for timely and accurate input and production.
➢ Identified system, process inconsistencies and resolved customer inquiries in internal and external contacts in a timely positive manner.
➢ Handled confidential information, provided data quality monitoring and root-cause based feedback to management.
➢ Demonstrated ability maintaining a professional image while handling multiple demands.
Mervyns
Sales Associate 2006 - 2008
➢ Managed racks and inventory, operated cash registers, and maintained the overall appearance of the store.
➢ Interacted with different levels from hourly team members, customers and corporate representatives.
➢ Answered phones and engaged in customer service.
➢ Assisted customers in fitting room and re-stocking of clothing.
Kaiser
Volunteer 2005 - 2007
➢ Customer service support to patients by providing information, directing them to the appropriate departments and transportation within the medical center.
➢ Established secure rapport with patients.
➢ Responded to customer service inquiries and problems for patients and internal customers in-person and by phone.
EDUCATION & COMPETENCIES
John Swett High School, Diploma
Napa Valley College, General Education
Medical Assistant Certificate
Certified Professional Coder
Cell (707) 342-6262
Baptistasonia14@yahoo.com
OBJECTIVE
To apply my skills and knowledge of the UC Davis Health System in order to fulfill expectations.
SKILLS
➢ Interpersonal skills to establish and maintain effective working relationships with co-workers and consistently interact with patients and members of the public with patience, courtesy, and professionalism.
➢ Reliable employee who is dedicated to UCDHS and strives to keep my actions in line with the mission of our health system.
➢ Writing skills, using proper English grammar, punctuation and spelling sufficiently to compose messages and/or routine correspondence that are clear, concise, and easy to understand.
➢ Excellent typing skills with experience creating professional looking documents and correspondence as needed for administrative purposes.
➢ Comprehensive knowledge of medical diagnostic and procedural terminology.
➢ Knowledge of disease processes, anatomy and physiology necessary for assigning accurate codes.
➢ Experience with ICD-10, CPT and HCPCS guidelines related to assigning single and sequencing multiple diagnosis and procedure codes.
➢ Knowledge of Evaluation and Management and CMS guidelines.
➢ Knowledge of Federal, State and local government regulations and requirements which pertain to patient care information, including HIPAA.
➢ Individual who is able to multitask, prioritize, organized and is able to set systems in place to insure work is completed efficiently and deadlines are met.
➢ Experience coordinating meetings including catering, conference rooms, medical office experience and recording meeting minutes.
➢ Computer literate employee who has strong, intermediate to advance computer skills with Word, Power Point, Excel, and Publisher. Ability to analyze data and prepare spreadsheets, graphs, and reports for projects.
➢ Proficient with EPIC and Outlook software. Knowledge with Calendar functions and meeting requests.
PROFESSIONAL EXPERIENCE
UC Davis Health System – Rancho Cordova 2017 - Present
Medical Office Service Coordinator III
➢ In depth knowledge of health care insurance systems, which include Medi-Cal, Medicare, HMO, PPO, fee-for-service, county funded coverage, and workers’ compensation.
➢ Obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services and explain provisions and requirements to patients.
➢ Knowledge of ICD-10, CPT and HCPCS coding guidelines sufficient to accurately identify services performed, including diagnoses, procedures, and supplies to independently coordinate referrals.
➢ Maintain and review current referral lists to provide analysis and distribution of information.
➢ Assisting in CSU and PRC line, processing external and internal referrals for all specialties. Processing incoming e-faxes, medical records, insurance verification, scheduling patients, and registration.
➢ Serve as a specialist to resource and facilitate cross-departmental collaboration and negotiating solutions, which serve the best interests of the clinics.
➢ Independently conduct necessary research and coordinate resolution of issues that may be of a complex nature, between physicians, patients, insurance companies and other providers of service.
➢ Provide staff education and training and on-the-job support for new staff members and provide in-depth one-on-one on any of the workflows, processes, systems and/or functions.
UC Davis Health System – Campus Commons 2014 - 2017
Medical Office Service Coordinator II
➢ Knowledge of practices and protocols related to medical office procedures, medical terminology, scheduling appointments, medical records, insurance verification, cashiering, billing and multiline telephones.
➢ Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits.
➢ Knowledge of health care insurance systems, which may include Medi-Cal, Medicare, HMO, PPO, fee-for-service and county funded coverage.
➢ Extensive working knowledge of computer application systems for all functions required of this position, including Outlook, Excel, Microsoft Word, and assists template creation in the Epic system for class schedules.
➢ Ability to read handwritten, transcribed and Electronic Medical Record documents, interpret information and enter complete and accurate data into the appropriate charge entry system.
➢ Experience using organizational, analytical, planning and problem solving skills.
Napa Valley Clothing Company
Administrative Assistant 2012 – 2014
➢ Experience performing complex administrative support functions.
➢ Maintained and organized showroom and provided a high level of customer service in a busy office environment.
➢ Office work flow systems, knowledge use of computer and keyboard, phone receptionist, managed scheduling and calendars for management and travel arrangements.
➢ Performance in secretarial position support efficiently and effectively to meet deadlines.
➢ Maintained accurate records of customer financial transactions, prepare related financial reports, balance cash box, prepare deposits, will call, quotes, tracking expenses and payments through Quickbooks.
➢ Experience managing projects in a fast paced environment
Tommy Hilfiger
Sales Associate 2012 - 2013
➢ Experience in a field of customer service or an industry where customer service is predominant.
➢ Advised clients by providing information on current fashions and keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
➢ Handled all client concerns in a proactive, positive manner.
➢ Managed racks, inventory management, operated cash register, and maintained overall appearance and cleanliness of store.
➢ Ability to multi-task, organize, manage time and prioritize work flow in a complex environment.
➢ Collaborates with team to assist with daily duties in an effort to reduce workload and allow more focus on improving the delivery of the education program.
Massage Envy Spa
Sales Associate 2011 - 2012
➢ Followed appropriate patient registration/check-in policies and procedures, and determined patient membership/benefits.
➢ Provided data quality monitoring, filling paperwork, auditing, initiated and completed required forms, and engaged in customer service inquiries/problems.
➢ Professional phone etiquette, answered multi-line phones, collected payments and informed patients on payment options.
➢ Direct patients to appropriate area after check-in and check-out process is completed.
➢ Demonstrated working knowledge of computer systems and applications.
Maxstudio
Sales Associate 2010 - 2011
➢ Experience and provided excellent customer service skills.
➢ Operated cash register with cash, check and credit cards. Managed racks, fitting rooms, inventory management, and maintained overall appearance and cleanliness of store.
➢ Ability to multi-task, organize, manage time and prioritize work flow in a complex environment.
➢ Interacted with different levels from team members and customers
West America Bank
Teller 2008 to 2011
➢ Bookkeeping experience including cash handling, refunds, fees, reconciliation.
➢ Assisted customers with products and services, bank transactions, and opening accounts.
➢ Typing skills sufficient to use computer keyboard for timely and accurate input and production.
➢ Identified system, process inconsistencies and resolved customer inquiries in internal and external contacts in a timely positive manner.
➢ Handled confidential information, provided data quality monitoring and root-cause based feedback to management.
➢ Demonstrated ability maintaining a professional image while handling multiple demands.
Mervyns
Sales Associate 2006 - 2008
➢ Managed racks and inventory, operated cash registers, and maintained the overall appearance of the store.
➢ Interacted with different levels from hourly team members, customers and corporate representatives.
➢ Answered phones and engaged in customer service.
➢ Assisted customers in fitting room and re-stocking of clothing.
Kaiser
Volunteer 2005 - 2007
➢ Customer service support to patients by providing information, directing them to the appropriate departments and transportation within the medical center.
➢ Established secure rapport with patients.
➢ Responded to customer service inquiries and problems for patients and internal customers in-person and by phone.
EDUCATION & COMPETENCIES
John Swett High School, Diploma
Napa Valley College, General Education
Medical Assistant Certificate
Certified Professional Coder