I work for a small Rural Health Clinic. Our hospital and clinic fall under the same tax ID but have different NPI numbers. Commercial payers, mostly BCBS, have been sending quite a few level of care denials related to clinic office visits. For instance, a patient comes into our clinic for follow up after a visit to the emergency room, and also to establish care. The correct coding for this situation would be an established visit. However, since the patient was already seen in our emergency room, insurance will reduce the level of service saying we can not bill for an establishment of care visit and it has to be coded as a regular visit. This also causes issues with our visiting physicians who see patients in our clinic who have been referred to them by doctors of our clinic.
Does anyone have any advice on this situation?
Does anyone have any advice on this situation?