• If this is your first visit, be sure to check out the FAQ & read the forum rules. To view all forums, post or create a new thread, you must be an AAPC Member. If you are a member and have already registered for member area and forum access, you can log in by clicking here. If you've forgotten the password it can be reset on our sign in section by entering your registered Email Address or Username here. To start viewing messages, select the forum that you want to visit from the selection below..

Wiki Medicare physical

Create Wiki
E

efuhrmann

Guest
Messages
239
Best answers
0
How do you handle it when a patient makes an appointment for their "free" physical only to find out that in order to receive this benefit the service provided is actually establishing a screening schedule and different from a "normal" physical exam? It seems to me the problem and solution lies in the first call from a patient to schedule this benefit. The front desk people have to be taught what this service entails as well as informing the patient to bring all med records with him/her.
 
I completely agree. The training needs to begin with scheduling. We are implementing scripts so there are specific questions asked/answered at the time the patient calls to schedule.
Even then, the MA's and the providers need to be reminded of what is/isnt involved....
 
You must log in or register to reply here.
Top