Kswindler20
New
Hello,
Currently our practice has a policy that says if a patient does not show up for their appointment, we charge them a $25 no-show fee to reschedule/make future appointments. They are notified of this policy when they make their appointment and it is included on our payment policy that the patient's sign at their first visit. We are located in Louisiana and accept Louisiana Medicaid. Recently I've seen posts saying that providers are not allowed to charge no-show fees to Medicaid patients. Is this true?
I've looked it up in the Louisiana Medicaid Provider Manual and it's a bit unclear. It says the following: "Services not provided or not documented: Providers shall not bill Medicaid or the beneficiary for a missed appointment or any other services not actually provided". We are definitely not trying to bill Medicaid for missed appointments, so that I understand. We aren't billing the patient after the missed appointment; we are charging them a no show fee that is collected if they reschedule/ make a future appointment.
Can anyone clarify and give me answers?
Currently our practice has a policy that says if a patient does not show up for their appointment, we charge them a $25 no-show fee to reschedule/make future appointments. They are notified of this policy when they make their appointment and it is included on our payment policy that the patient's sign at their first visit. We are located in Louisiana and accept Louisiana Medicaid. Recently I've seen posts saying that providers are not allowed to charge no-show fees to Medicaid patients. Is this true?
I've looked it up in the Louisiana Medicaid Provider Manual and it's a bit unclear. It says the following: "Services not provided or not documented: Providers shall not bill Medicaid or the beneficiary for a missed appointment or any other services not actually provided". We are definitely not trying to bill Medicaid for missed appointments, so that I understand. We aren't billing the patient after the missed appointment; we are charging them a no show fee that is collected if they reschedule/ make a future appointment.
Can anyone clarify and give me answers?