Wiki Remote Medical Coding Position desired

[renae75460]

Renae Mitchell

725 42nd SW, Paris, TX 75460?903-737-4386?renaem@gmail.com
Education
2001-2004 Paris Junior College Paris, TX
Associates in Applied Science
Networking With Honors

2013 ? 2014 Allen School of Health Sciences Jamaica, NY
Medical Billing & Coding
Currently maintaining a 4.0 GPA
Qualifications

Flexible - Able to learn and support new applications with very little instruction time
Dependable ? Can always be counted on to get the job done within the expected SLA
ICD-9 coding
ICD-10 coding
CPT & HCPCS coding
MediTrac software
Windows Server 2000/2003/2008
Networking (LAN/WAN) Solutions
Windows XP/Vista/7/8
Microsoft Office 2000/2003/2007/2010
SQL
Computer repair/Laptop Repair
Software troubleshooting
Cisco Networking Equipment including, routers, switches and bridges
Accomplishments

4.0 GPA in Allen School studying Medical Coding and Billing
IT Specialist ? Production Support (Level MS-07)
Team player who can always be depended on to complete projects professionally and in a timely manner
Flexible employee with a positive attitude. Always willing to help after hours and on weekends if needed

Experience
09/08-Present Ryder Integrated Logistics Miami, FL
IT Specialist ? Production Support
 Providing timely response, meeting all defined service level agreements and ensuring resolution to all reported issues.
 Providing Level 2 production support to Ryder accounts utilizing the Transportation Management Systems and Warehouse Management Systems
 Interacting with product management and application vendors for all items requiring escalation to Level 3, and monitor response and progress of such items.
 Perform analysis by monitoring metrics and measurement on problem resolution process; analyze outage/problem data against the single point of failure and/or SLA?s.
 Developing and maintaining System Support
 Documentation, Production Support Procedures, Help Desk Escalation Protocols, and maintaining Technical Documentation.
 Providing end user support for remote locations.
 Working with the Application Product Managers to manage their respective vendors, tracking resolution time, and providing useful information to the Product Management Team.





10/06 - 09/08 Mays House Call Home Health Antlers, OK
Information Systems Manager
 Troubleshooting, Installing, Maintaining and Administering PC hardware & software
 Troubleshooting, Installing, and Administering Networks and VPNs and Microsoft servers
 Providing end user support for 37+ remote locations on computers, networks and phone issues
 Traveling to various locations for new installs as well as adding phone and computer lines to existing locations
 Installing phone systems at new locations
 Creating and maintaining user profiles in Active Directory and Outlook email
 Determining the need for acquiring additional or new equipment

09/05-02/06 BancTec Dallas, TX
IT Specialist/ Dell Support Specialist
 On-site Troubleshooting, Installing, Maintaining and Administering PC hardware & software
 Wireless and wired network installation and configuration
 Responsible for ell service calls in East Texas and West Louisiana
 Printer troubleshooting and repair
 Residential and Commercial On-site support
 Troubleshooting and repairing Dell laptops and desktop systems

04/01-09-05 Fidelity Express Money Order Company ? GSC, Inc. Sulphur Springs, TX
Network Administrator/IT Specialist
 Troubleshooting, Installing, Maintaining and Administering PC hardware, software, networks, VPNs, and Microsoft servers
 Router/Firewall configuration
 Creating user profiles and administering email using Lotus Notes 6.5 for Domino
 Responsible for troubleshooting and maintaining customized CRM applications
 Responsible for configuring & maintaining user profiles, spool files, jobs and optical drives for AS400 platform
 Updating disaster recovery procedures
 Determining the need for acquiring additional or new equipment
Skills & Languages

 Basics of Effective Communication
 Diversity Awareness
 Effectively Managing Technical Teams
 Working with Difficult People
 Interconnecting Cisco Network Devices
 Certified Domino Administrator ? Learning Tree International