Unless video was involved, my understanding is a phone call does not qualify as an E/M.telemedicine , you can code the appropriate E&M code with the modifier of 95. as of now I heard that you can still use the POS as 11. it does not have to be POS 02. However if you are giving a just telephone, then the 99441 to 99443 is appropriate.
For my internal med Clinic and General Practice for Medicare I keep getting denials for my 99441-99443. and I dont know what else to put, they are all telehelth by phone. what else should I be putting?It does as of March 1, 2020. For more information you can check CMS website:
https://www.cms.gov/Medicare/Medicare-General-information/Telehealth/Telehealth-Codes under the sub title: telephone evaluation, management/assessment and management services.