We've had a denial for a TOPS procedure stating "procedure not proven to be effective" despite it having been pre-approved by the carrier for this patient. The carrier is now suggesting we need to submit a different code. Has anyone had experience with this specifically regarding the TOPS procedure? Have you submitted a different code? If so, what code(s) and how did that go? We billed (and had pre auth for) 0202T per CPT guidance for TOPS
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